Where customer focus drives sustainable growth

Who are Canterbury Road Consultants?

Clotilde, founder of Canterbury Road Consultants Ltd, brings 35 years of business transformation experience across sectors and industries, delivering meaningful strategic outcomes and multi-million-pound value through improved cost efficiency and revenue growth. Her work centres on the design and delivery of customer and stakeholder strategies across Marketing, Sales, and Service, leveraging data, digital technology, and AI while effectively managing organisational change.

Canterbury Road Consultants work with business owners, boards, and executives to shape strategy, deliver transformation, and embed customer-focused operations that drive sustainable growth.

Through DiscoverWhitstable.co.uk, our flagship initiative, we also help Whitstable businesses increase visibility, attract demand, and contribute to a thriving local economy.

Where customer focus drives sustainable growth

Are you building a new business — or scaling an existing one?

In today’s competitive landscape, the businesses that win are those that start with a customer-first mindset.By deeply understanding customer needs, behaviours, and experiences, organisations can design strategies and operations that resonate, build loyalty, and deliver measurable growth.

The reality

• 73% of customers say experience is a key factor in purchasing decisions
• 78% of customers would switch to a competitor after a poor experience
• Customer-focused companies see up to 80% higher revenue and 60% higher profits Yet:
• 70% of executives say customer expectations are evolving faster than their organisations can adapt

Our belief

Customer-led strategies and transformations shift focus from internal assumptions to real-world value — ensuring every initiative, process, and decision contributes directly to sustained, profitable growth.

How we help

Canterbury Road Consultants Ltd brings deep expertise and a practical, hands-on toolkit to design and implement customer experiences, services, and operating models that:-

• Differentiate your business
• Drive engagement and loyalty
• Convert insight into action — fast

Let’s start with a conversation…

Book a free introductory call to unpack your key challenges and kick-start a customer-focused growth plan. CanterburyRoadConsultants@gmail.co.uk